Home Visit Policy
Scheduling & Appointment Times
Home visits are scheduled within a 1-hour arrival window (example: 1:00–2:00 PM).
Actual visit length depends on the service booked (feeding, potty break, walk, medication, etc.).
Clients must ensure the home is accessible at the scheduled time (key, code, lockbox, etc.).
Home visits occur only during the scheduled window.
Early visit availability is not guaranteed and must be approved in advance.
Early Drop-Off / Early Visit Requests
Access to the Home
Clients must provide one of the following:
A working door code
A key placed in a lockbox
A key provided to Pet District in advance
If the sitter cannot access the home:
We will attempt to contact the client immediately.
If access is still not possible, the visit is marked as Unable to Complete and is still charged in full.
Pet Safety Requirements
All pets must be safe to handle and not pose a risk to staff.
Aggressive or unpredictable behavior may result in service refusal.
Pets must be confined in a safe, known location within the home (crate, room, etc.) if needed.
Home Safety Requirements
The home must be safe to enter (no loose aggressive animals, unsafe conditions, etc.).
Pet District staff will lock doors, set alarms, and secure the home exactly as instructed.
Visit Inclusions
Each home visit includes:
Feeding, water refresh, and treats (if allowed)
Potty break or walk
Medication administration (if applicable)
Quick clean-up of pet messes
Photo update and visit report
Additional tasks (bringing in mail, watering plants, rotating lights) must be requested in advance.
Cancellations
Visits canceled with less than 24 hours’ notice are charged in full.
Holiday cancellations require 72 hours’ notice.
Emergency Protocol
If a pet appears ill, injured, or in distress:
Staff will contact the client immediately.
If the client cannot be reached, Pet District is authorized to seek veterinary care at the nearest clinic.
The client is responsible for all veterinary costs.
Weather Policy
Severe weather may delay or modify visits for staff safety.
Walks may be shortened during extreme heat, storms, or freezing conditions.
Potty breaks will still be completed.
Payment Policy
Payment is due at the time of booking.
Unpaid invoices may result in suspension of services.
Key & Code Policy
If a key is provided, it will be securely stored and labeled without personal information.
If a lockbox is used, the client is responsible for ensuring it works properly.
If Pet District must make a special trip to pick up or return a key, a $10 Key Trip Fee applies.
Multiple Pet Households
Additional pets may incur a small fee depending on the level of care required.
All pets in the home must be listed on the client’s account.
Liability
Pet District is not responsible for:
Damage caused by pets while unsupervised
Home issues unrelated to the visit (plumbing, electrical, etc.)
Pets with access to unsecured areas (trash, chemicals, open doors)
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