Snout Shuttle Policy
The Snout Shuttle provides convenient pick-up and drop-off services for grooming, daycare, and boarding appointments. To ensure safety, punctuality, and smooth operations, please review the policies below.
Scheduling & Availability
Shuttle rides must be scheduled in advance and are subject to route availability.
Pick-ups and drop-offs are assigned within a 30 – 60-minute window depending on location.
Same-day shuttle requests may be accepted if space allows but are not guaranteed
Your pet must be ready at the start of the assigned window.
If the driver arrives and the pet is not ready:
The driver will wait up to 3 minutes.
After 3 minutes, the stop is marked Missed Pick-Up and the full shuttle fee applies.
For drop-offs, a responsible adult must be home unless:
A lockbox code is provided
A safe, pre-approved area is available for the pet
The client has signed permission for unattended drop-off
Pick-Up & Drop-Off Windows
Safety Requirements
For the safety of all pets and staff:
Pets must be leashed, crated, or safely secured before entering the shuttle.
Aggressive or unpredictable pets may be refused transport.
Pets must be up-to-date on required vaccinations for the service they are attending.
If a pet shows signs of illness at pick-up, transport may be declined.
Home Access for Drop-Off
If no one is home at drop-off, clients must provide:
A working door code
A lockbox with a key
Written permission for the pet to be left in a secure yard or designated area
If the driver cannot access the home:
The pet will be returned to Pet District
A $10 Return Trip Fee will be added
The client must pick up the pet before closing
Cancellations
Shuttle cancellations require 24 hours’ notice.
Cancellations with less than 24 hours’ notice are charged in full.
If the shuttle arrives and the pet is not available, it is considered a Missed Pick-Up and is charged in full.
Weather & Traffic Delays
Safety is our priority.
Severe weather may delay pick-ups or drop-offs.
Routes may be adjusted for road closures or traffic conditions.
Clients will be notified of significant delays.
Emergency Protocol
If a pet becomes ill or distressed during transport:
The driver will contact the client immediately.
If the client cannot be reached, Pet District is authorized to seek veterinary care.
All veterinary costs are the responsibility of the client.
Liability
Pet District is not responsible for:
Damage to personal property during pick-up or drop-off
Pets left in unsecured areas without client instruction
Issues caused by faulty lockboxes, broken gates, or incorrect access information
Thank You for Riding the Snout Shuttle
We’re committed to making transportation safe, smooth, and stress-free for both you and your pet.
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